Our Warranty

EyeMax EyeCare Warranty

Replacements
Frames: One Year

Lenses: One Year
EyeMax EyeCare will replace all fully coated Essilor and Nikon lenses with the identical prescription should the anti-reflection coating peel within one year from the original date of purchase.

Disposable Contacts: Warrantied until the expiry of the contact lenses.  Prescription is also warrantied within two years of your last examination for disposable contact lenses.

Sunglasses: One Year

Adaptation
Lenses: 90 Days

EyeMax EyeCare will replace your lenses, with lenses of similar value in the event that you cannot adapt to the new lenses or there is a prescription change with in 90 DAYS or the original purchase date, assuming the original prescription is issued within 12 months from the original date of purchase.

Adjustments
Glasses: Lifetime

EyeMax EyeCare will do adjustments and minor repairs to you eyeglasses and sunglasses for your LIFETIME.

If you are having comfort or adaptation issues with your contact lenses purchased at EyeMax EyeCare, we will replace them with contact lenses of similar value within 90 DAYS of original purchase or you may choose you apply the original purchase price of your lenses towards purchase of a complete pair of prescription eyeglasses.

In the event that your sunglasses break due to manufacturer’s defect within ONE (1) YEAR from the original purchase date, EyeMax EyeCare will replace your sunglasses with the same model or model of equal value.

In the situation that patient purchases a year supply of contact lenses and the prescription changes within two (2) years from the original prescription of the contact lenses, EyeMax EyeCare with exchange the non used contact lenses for the next prescription.  For custom made to order lenses, the warranty is exchange within 90 days of purchase (Rigid Gas Permeable, Extended or Daily Wear lenses such as Durasoft and Hydrosoft, Proclear XR, Frequency XR and Proclear Toric Multifocal lenses).

If a frame is damaged beyond repair due to regular wear and tear within TWO (2) YEARS from the original date of purchase, EyeMax EyeCare will replace it with an identical frame, subject to the following conditions:

First Year: 100% Warranty

Second Year: 50% Warranty

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Our Locations

Vancouver Eye Doctor

#102 – 595 Howe Street
Vancouver, BC
604-893-8881
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Eyemax Eyecare Abbotsford
#120 – 31935 S. Fraser Way
Abbotsford, BC
604-851-2020
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